Terms and Conditions

Returns

Items are eligible for return only for defects attributable to LIN. They must be new, unused, unworn, unaltered and unwashed, and returned within 7 days of delivery.

If a piece arrives faulty or damaged, email info@lin.com.qa and include photographs to help us review the issue.

How to return a piece

Notify LIN within 7 days of delivery by WhatsApp at +974 5154 9000 or email info@lin.com.qa. Include your order number, a photograph of the piece, and details of the fault or reason for your request. LIN aims to reply within 24 hours.

Wait for LIN’s approval before shipping the piece. Keep the original packaging, price tag and invoices with the item. Pieces showing signs of wear are not eligible. LIN inspects the condition before processing a return.

Returns sent without prior agreement are not accepted. Limited editions, discounted items and brand collaborations are final sale: no returns or exchanges. Orders placed under a discount are not exchangeable or refundable.

Refunds

LIN does not normally refund sold goods. For defects caused by LIN, we reserve the right to inspect and repair the defect or replace the product. If neither is possible, the payment will be refunded within 14 working days after the defective garment reaches us. Refunds go to the original payment account.

Alterations

Each order includes one free alteration and free return shipping. Use the return invoice supplied with your order and contact +974 5154 9000 or info@lin.com.qa to arrange collection with DHL or Aramex.

Cancellations

LIN does not offer cancellation or exchange after an order is placed.

Shipping

LIN ships worldwide via DHL and Aramex. Normal shipping time is 3–7 working days; during peak periods it may be 3–21 working days. For shipment questions, email info@lin.com.qa. LIN aims to reply within 24 hours.